Refund & No-Show Policy

Last updated: August 2026

Tani Bags are perishable and reserved for a specific pickup window. Please read before you reserve.

If you miss the pickup window

If you do not collect your bag during the listed window, the order is typically treated as a no-show and is not refundable. Merchants cannot hold perishable food indefinitely. Contact support immediately if an emergency prevented pickup — we may help case-by-case, but a refund is not guaranteed.

If the merchant cannot provide the bag

If the merchant cancels, sells out after your paid reservation due to an inventory error, closes early without fulfilling your order, or otherwise cannot provide a bag, you are entitled to a full refund of the amount paid for that bag (or an equivalent replacement bag if you agree).

If contents are materially different

Surprise bags vary by design. A refund or credit may be considered when the bag is empty, unsafe, or clearly not food of the type advertised (e.g. bakery bag with nothing bakery-related). Preference differences within a valid surprise selection are not usually refundable.

How to request help

Message us via Contact within 24 hours of the pickup window with your order number and photos if relevant. We aim to respond the same day during operating hours.